Professional Services and Contact Center Solutions!
Our focus is on contact center technologies that bring large margin improvements to productivity and sales. Through specialized knowledge of current contact center strategies and technology we can help you move your contact center into an entirely new way of doing business. We will show you how this can be cost effective and have a significant impact on your bottom line. The ROI’s are proven and substantiated. These technologies easily integrate with your current environments.
We bring seasoned, professional IT talent to your organization, most of whom have transitioned from global professional service divisions at major software companies into employment with EC Sourcing. Our ability to spot and recruit talented and gifted individuals is the cornerstone of our business. Whether your need is for Back-office staff, front-line, senior management or executive leadership we have the contacts and the bench strength to help you with your technology gaps. Call us today!
When you combine our Contact Center solutions with our ECS Contact Center professional services, the combination adds up to one thing, success. Our turn-key solutions are a complete answer for your growing call center. Work Force Optimization solutions including Workforce Management, Performance Management, Campaign Management, Campaign Optimization, Deep Operational Analysis, Automation Solutions, Quality Management and more. We back up our commitment from start to finish and beyond with Tier 1 and Tier 2 support. Finally, these solutions integrate with your current technologies. Your IT team will love us!