Professional Services

 

Helping Where It Matters – Your Bottom Line

ECS is committed to providing highly qualified technical resources at competitive rates with a goal to help clients achieve higher revenue and greater customer satisfaction.

We bring seasoned, professional IT talent to your organization, most of whom have transitioned from global professional service divisions at major software companies into employment with EC Sourcing.  Our ability to spot and recruit talented and gifted individuals is the cornerstone of our business.  Whether your need is for Back-office staff, front-line, senior management or executive leadership we have the contacts and the bench strength to help you with your technology gaps.

ECS provides the IT marketplace with a wide range of IT contract staffing and project solutions. Many of our consultants are certified by Aspect, PMI, Microsoft, Cisco and other industry associations and major corporations. Our company is led by people with decades of experience in professional services and project solutions, and they are considered to be leaders in their respective fields.

OUR PROFESSIONALS’ SKILLS INCLUDE BUT ARE NOT LIMITED TO:

  • Contact Center Technology Implementation Services (WFM, UIP, Social Management, and more)
  • Project Management
  • Program Management
  • Technology Leadership
  • Application Development
  • Programming
  • Software development and programming
  • Network and System management
  • Business Excellence Engineering, including Six Sigma
  • Technology Adoption Services.

When you combine our Contact Center solutions with our  ECS Contact Center professional services, the combination adds up to one thing, success.  Our turn-key solutions are a complete answer for your growing call center.  Work Force Optimization solutions including Workforce Management, Performance Management, Campaign Management, Campaign Optimization, Deep Operational Analysis, Automation Solutions, Quality Management and more.  We back up our commitment from start to finish and beyond with Tier 1 and Tier 2 support.  Finally, these solutions integrate with your current technologies.