Team

Dave2CEO

Dave Vest is considered to be a pioneer and thought leader in the area of enterprise professional services and IT consulting. With over 30 years experience, Dave is a recognized and respected leader in the industry, having managed multi-million dollar global and national enterprise professional service organizations for CISCO, Digital Equipment, and Aspect Communications. Under his leadership, innovative strategies and business processes were created to support the variable requirements of a rapidly changing industry. The business systems shaped under his guidance produced consummate professional service teams that were extraordinarily responsive to customer needs. This resulted in remarkable business unit performance, and a loyal customer base.

In 2008, seizing an opportunity to help companies maximize productivity and profit margin in a more challenging and competitive environment, he and his partners created a structured low cost business model to satisfy the demand for more affordable IT solutions. This business model enables the seasoned professionals of EC Sourcing LLC. (ECS) to provide the most proven and cost effective IT solutions at the most affordable rates found in the industry. Since its inception, ECS was an immediate success, proving they hit the mark in identifying what the industry was seeking.

Dave received his undergraduate training in math and computer science in 1977 from the University of Tennessee in Knoxville, TN. Dave also received Executive Leadership training at Harvard University in Cambridge, MA.

Joel headshot2Vice President of Client Services

Joel McGinley’s 20 plus years of experience in technology, customer experience and business has made him a desired and sought after professional. Joel’s wide variety of leadership experience encompasses a generous span across business lines including areas such as customer care application development, application operations support, contact center IT management, customer care technology strategies and more. Joel features a track record of being closely involved in solving business side issues by applying both creative and pragmatic solutions. His focus is on driving revenue and lowering costs.

Joel’s work with Cox Communications, Bank Plus and US Bank is especially emphasized by his contributions with the successful launches of contact center desktop integrated solutions, speech recognition, self-service channel development, remote agent deployment and multiple other projects.

On the practical side, Joel is well-rounded by his operations support experience which accentuates his understanding of the absolute need for quality and stability in the total life cycle of applications and infrastructure.

 

Our Key Team Members

Lora Previtera 2Manager of Workforce Optimization

Lora Previtera is a respected software professional with 16 years of experience in workforce management optimization for thousands of customers, both domestic and international. A subject matter expert of workforce management best practices, her professional history includes consulting, training, installations and support. She has enabled scores of Fortune 500 companies such as Apple, Sirius XM Radio, CIBC, and Starbucks. Lora’s vast knowledge of contact center software applications including configuration, utilization, installation and maintenance instills a high level of confidence in our customer’s ability to effectively and efficiently configure business applications per their unique business needs in order to drive down total cost of ownership of the application resulting in long term revenue gains. Through interfacing with clientele face-to-face, she delivers exceptional contact center consultation services and has streamlined business operations for a wide variety of customers from banks to airlines, government agencies, international customers, retail companies and health-care institutions.

Lora holds a bachelor of science and master of science in mathematics and her related experience includes 3 years experience teaching math at the college level.

George headshot sm2Sr. Director of Business Intelligence Solutions

Since 1997 George Williams has been providing enterprise data management, software development, and reporting solutions to customers in over 20 industries. Specializing in the Microsoft Business Intelligence stack, George consistently delivers projects on schedule and under budget utilizing SQL Server and SharePoint.

With over 7 years dedicated to Aspect Contact Center customers, George is the go-to resource for Contact Center Analytics based on Aspect Contact Center systems, Cisco Call Center, and Avaya. Additional expertise in Oracle, SAP Business Objects, Visual Basic .NET, and Kimball Data Warehousing methodologies makes him the ideal resource for your database architecture and development needs.

George has over a full decade experience in the Enterprise Business Intelligence. He contributes to various BI and data warehouse discussion boards on LinkedIn, is an active member of the Chicago SQL Server Users Group, and runs the BI tech blog: http://stachewisdom.com/.

George’s varied technical experience gives him the tools to oversee complex engagements, design and implement mission critical enterprise analytical solutions, develop reports, dashboards, self-service solutions, and train users of any skill level to do the same.